We fix your equipment
Computer running slow, won't turn on, or doing odd things? We sort it out — at your home or business, or by connecting remotely — quickly and without ruining your day. And we explain what was wrong in plain English.
Your local IT person, whenever you need one
Having someone on the payroll just for IT is expensive and, often, unnecessary. With us, you have someone to call when something goes wrong, and you only pay when you actually need us.
We sort most things out remotely, connecting with your permission, so it's fixed in minutes with no waiting around. And when we need to come in person — because something's broken or equipment needs setting up — we come to you.
We also don't wait for things to break: we check in from time to time to make sure everything's running well, keep things updated, and get ahead of problems before they ruin your day.
One of these will sound familiar
"I've got an important meeting and my laptop won't start"
It's 8:30am, the laptop won't turn on, and the presentation for your best client is in two hours. Everything's on that machine.
We connect straight away to try to recover it. If the hard drive's gone, we turn up with a machine ready to go and restore your files from the backup.
"An update has broken the invoicing software"
After an update, the accounts software stops opening on several computers. No one can invoice.
We track down what caused the fault, roll back that update on every machine at once, and stop it happening again — without letting security slip.
"New people are starting and their equipment needs to be ready"
You've taken on new staff, and they need computers with email, software and logins ready for day one.
We set up each machine with everything needed and hand it over ready to use, with the logins explained in plain terms.
"A security alert goes off and everything locks up"
The antivirus flags something suspicious and, as a precaution, locks the shared folder. No one can get to their documents.
We check whether it's a real threat or a false alarm, isolate whatever's needed, and restore access safely while we investigate.
You know what to expect
Depending on how urgent your issue is, we get on it sooner or later. Here's what you can expect:
| What's happening | How fast we act | How |
|---|---|---|
| Urgent: you can't work, everything's down | Under 1 hour | Remotely and, if needed, on-site |
| Important: it's affecting several people | Under 4 hours | Remotely, as a priority |
| Normal: one person stuck, no rush | Same day | Remotely |
| Non-urgent: a query or improvement | Within 48 hours | Remote or an arranged visit |
| Check-up to keep things running | Every month | However we agree |
Something not working right?
Tell us in your own words: how many machines you've got and what's going on. We'll take a look and tell you how we'll fix it and what it'll cost, before we touch anything.